Real-time AI support with suggested responses and live coaching.
Reduces AHT by ~120 seconds, boosts agent productivity by 30%.
It fetches CRM details, surfaces policy answers, writes the wrap-up, and coaches in real time. Result: shorter calls, happier customers, faster ramp-ups. No more tab-hopping. No more guesswork. Just precision.
Listens, structures the entire conversation, and drops clean, compliant notes straight into your CRM. With built-in scoring and coaching prompts, supervisors review faster and agents improve on the fly. Less admin. More resolution.
While the call is still rolling, Assist365 is scoring sentiment, spotting frustration or delight, and pushing tailored prompts to your agent.Just the right script, policy snippet, or workflow- served at the moment it matters
